Returns & Exchanges
At Moissanite Outlet, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a 30-day return policy for a full refund or exchange on all items in their original condition.
Initiate Your Return
Contact our customer support team within 30 days of delivery to receive a Return Authorization Number and a prepaid shipping label.
Pack Your Jewelry
Securely place your moissanite jewelry in its original packaging, including all certificates, warranty cards, and protective boxes.
Ship the Package
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you obtain a receipt for tracking.
Inspection and Refund
Once our gemologists verify the item's condition, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing